Terms of service

Welcome to SILPO Store ("we," "our," or "us"). These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

1. Online Store Terms

By using this website, you represent that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.
  • The information you provide is accurate, current, and complete.
  • You will not use our products or services for any unlawful purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Pricing

We strive to ensure that all product descriptions, images, and pricing information are accurate. However, we do not guarantee that all information on the website is error-free.

We reserve the right to:

  • Modify or discontinue products at any time.
  • Change prices without prior notice.
  • Correct errors, inaccuracies, or omissions.

All prices are listed in EUR unless otherwise stated.

3. Orders

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order, including in cases of:

  • Suspected fraud.
  • Pricing errors.
  • Product unavailability.
  • Violation of these Terms of Service.

If your order is canceled after payment has been received, a full refund will be issued.

4. Payment

Payments are processed securely through third-party payment providers.

By submitting payment information, you represent that you are authorized to use the chosen payment method.

We do not store full credit card information on our servers.

5. Shipping and Delivery

Shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers.
  • Customs processing.
  • Force majeure events.
  • Incorrect shipping information provided by the customer.

Customers are responsible for providing accurate delivery details.

6. Returns and Refunds

Customers located in the European Union may have the right to withdraw from a purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

To request a return or refund, please contact:

Email: [YOUR EMAIL ADDRESS]

Returned items must:

  • Be unused.
  • Be in their original packaging.
  • Be returned in the condition received.

Certain products may not be eligible for return where permitted by law.

Please refer to our Return & Refund Policy for complete details.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Product images
  • Website design
  • Software

is the property of SILPO Store or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

8. Prohibited Uses

You may not use the website:

  • For any unlawful purpose.
  • To violate any laws or regulations.
  • To infringe upon intellectual property rights.
  • To distribute malware or harmful code.
  • To interfere with the security or operation of the website.

Violation of these provisions may result in termination of access to our services.

9. Limitation of Liability

To the fullest extent permitted by law, SILPO Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

10. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will operate uninterrupted.
  • The website will be error-free.
  • Any defects will be corrected.

To the extent permitted by law, all warranties, express or implied, are disclaimed.

11. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of any updated terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Latvia, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Latvia, except where mandatory consumer protection laws provide otherwise.